Sonesta ES Suites Charlotte Arrowood
I don't typically leave reviews but I felt like I needed to. The room was more than what we expected in terms of size. The staff was really nice and polite. I did see cleaning crews cleaning every day and they seemed to be working really hard. However, the room was very dated and not as clean as I would've wanted it to be. The sheets did not look as clean but I tried not to think about that too much while I was staying there since it was technically one night . The reason why I am leaving this review is that after a long day of work, I drove for six hours before getting to this hotel. Well, after hours of driving and me and my husband needing some significant rest, the fire alarm went off twice in the middle of the night. First time was about 2:30am and it kept going for 40 minutes. I understand that emergencies happen but there was no communication from the staff and there was no one there to guide us to explain what was happening. So, we leave the building outside to be extremely cold and wait and wait (for about 20 some minutes) until the alarm goes off. We go back inside , get settled again and around 4:30am the alarm went off again !! This time it was very short but our sleep was disturbed yet again and no explanation of what was happening. After all of that there was no apologies and not even a discount for our horrible time there. Will not be coming back and do not recommend.
This is quite possibly the nastiest hotel room I've ever seen. Hair and shampoo stains in the shower. Blood and urine stains on the pullout mattress. Carpet and couch all tore up. Fleas all over us as soon as we walked in. When we told them they didn't act surprised or like they cared. At least they said they would refund the room but we will see.
The hotel is a good value. I am just shocked to read such negative reviews. Of course, its not perfect, but nowhere as bad as some people say.
Nickel and dime you to death. $5 for parking in the hotel parking lot, copy of license and hold license to use the basketball, $15 to check in an hour early, $15 to check out and hour later. Definitely low grade practices.
Wouldve been 5 if the housekeepers didnt sent me downstairs to get clean linen. Whats the purpose of a housekeeping fee?? I wonder.