Sonesta ES Suites Charlotte Arrowood
Don't do it! It was just so unprofessional! The microwave had no plate! The scrubber to wash dishes had noticeably been used. The sofas had chips in them. The closet smelled like old Mildred rags. The shower curtains were stained and the floor was DISGUSTING!!! In the halls as well as the hotel room itself. The walls INSIDE are just as bad! The elevator looks....trifling. I was afraid to use it. And this was supposed to be a better room. The first room, the chairs had the leather torn off of it and the air wasn't working and it smelled terrible in both rooms. Then on check in we were charged a 250$ for a security deposit but the next lady and few more after were charged no security deposit at all. And lights in the back of the hotel was nil. No light at all and random ppl loitering. I usually don't do things like this. I'd like to think myself an understanding person. But my sisters and I wanted to do something nice for our mother and it was completely ruined by this experience. If I could rate a negative I would.
Filthy, absolutely nasty! Asked to have rooms changed only to see 2 cockroaches scatter on the counter as the lights turned on in the 2nd room. Front desk hospitality is missing. Although she handled herself in a professional manner. There wasn't anything done to remedy the situation. Had to remove all my items and pet back to the car just to change rooms. The price was VERY competitive, now I know why. Its a $H!T hole of a place.
The 2bedroom suites are not really big. It's convenient to have 2 bathrooms but the bedrooms are small. The carpet in the hallway needs new carpet and the wallpaper is peeling, making it look like a 2.5star hotel. The location is nice and not far from downtown. Like 12min away. No breakfast is really offer due to covid right now. You can get pastry and fruit
Staff was very friendly. The room and atmosphere was terrible. There was trash beside the double bedroom. The head boards were filthy. The shower curtain fell off the wall and took the tile with it. The hotel smelled of pot and was extremely strong. When we pulled the sheets back to get in the bed there was black dirt and public hair. Again, the staff were kind and friendly. I wouldn't ever recommend staying at this facility.
The reviews are very misleading for this place. This hotel deserves a zero. Its disgusting and needs some serious renovations. Im not sure how its even operating. We had to change rooms because our first room had spit and food stains EVERYWHERE. I used their blow dryer and weed and cigarette smell came from it causing me to smell like it. The wall paper is peeling off, the carpets are several stained- I wouldnt recommend walking barefoot. The front desk attendant was really nice and understanding and immediately changed our rooms. The second room was no different. It smelled like a moldy house. Please pay the extra money and stay somewhere else.