Sonesta ES Suites Charlotte Arrowood
Make sure to use o.m when booking your resort. This website will compare hundreds of booking web sites and usually will have prices much cheaper than others! You're welcome :)! This resort is one of the highest rated in the area. I have been staying here for a long time. If you decide to stay here you won't be disappointed. Got stranded in Charlotte after a hellish experience with American Airlines. Booked a room through a booking site and found an uber only to arrive at the hotel and find that the site had canceled my booking. I was fit to be tied. David at the front desk was extremely helpful and found us another room despite rooms selling out left and right due to the widespread airport issue. He even upgraded us to a better one. I was definitely at my breaking point having dealt with poor customer service, and cramped chaotic travel on an empty stomach so he really saved the day (and our whole trip we were ready to give up and go home). Thanks again!
The hotel was OK. The Pool was down for Repairs. I did use the washer/dryers and it was good. They have a small selection of items to buy in the Lobby. Under utilized and we wanted snacks. Overall clean and quiet. The property could use some TLC but it's decent
First the positives, the staff are friendly and helpful. The rooms are nice and kept to a decent cleanliness standard. But as for the negatives, due to this hotel being an extended stay location, they only clean the rooms once a week and don't think that sheets or towels need to be given to guests. I booked online from a HOTEL website and there was NO mention of this anywhere. I have stayed here since Thursday May 4th and I have to say it's not ideal the policies they have in place here. I would recommend they tell guests coming to stay here about the extended stay policy, and the situation regarding sheets and towels in the rooms. Also I know due to COVID breakfasts had to be curtailed somewhat previously, but the breakfast bags we are given every morning are poor. The value of that compared to what I paid for breakfast is quite contrasting. And when I do visit Charlotte again I won't be staying here. I wouldn't recommend anyone to stay here being completely honest. Again it's not the fault of the employees, but it's the policies put in place by management and the owners. I don't think it's unreasonable when you book a hotel, and pay the prices advertised, to expect hotel service to a decent standard.
Room was sparkling. Everything available as described. Quiet even though it was 75% occupied. My only complaint is the return of my $50 deposit that I was supposed to receive back on my card in 7 to 10 business days starting may 7th. I am still waiting and was told on the 23rd that I would have to wait another 7 to 10 business days. I really wanted to book this location again when I come on business next month, but a month's wait for a deposit is a game changer for me and I cannot recommend.
Do NOT stay here. I have been in my room for maybe 45 minutes and I already have to write a review. Pull out bed had stains all over it, I have to sleep on the normal couch. Walls are all peeling, very sketchy area as well. Phone service didn't work so we had to go to the front desk. I don't even want to go to sleep because I'm scared that my car is going to be broken into or something or I'ma have roaches crawling on me. Staff doesn't seem that bad but I'm definitely not trying the breakfast. Thank god I'm only staying here for one night.