Residence Inn by Marriott Charlotte Northlake
Let me first say the hotel is great. I'm a Gold member who stays often at this hotel because of how great it is. Unfortunately my stay this weekend has already been ruined by a front desk associate by the name of Tanya. I came for an early check in, and no rooms were available. No big deal, it happens and I'm reasonable. However I was carrying heavy bags and got caught in the rain. So this news was frustrating and I asked a few questions to better understand if rooms were not available for early check in, or for the whole night. She literally wouldn't let me ask my full question without cutting me off, and I tried at least 3 times. Once I realized I was raising my voice to try to be heard, I stopped, asked her name, and walked away. I sent feedback to a manager named Meghan who was just nothing short of amazing. You truly embody what I'm accustomed to experiencing at this hotel. I don't plan on staying here again, but thank you for at least hearing me out and showing even an ounce of empathy. I hope Tanya receives better training and treats her next guest with respect and kindness. We all may have had a rough day, just try to be kind. That's all. Thanks again.
Ive stayed here twice now and likely wont be staying anywhere else in the future. Ive stayed on both sides, and both are different but equally nice. The hotel is clean and updated on the inside and out. Great location close to Northlake. Roxanne checked us in and she was amazing. There was another gentleman whose name I didnt get when we checked out but he was just as sweet. Love it there!!! Highly recommend.
I visited this hotel for an extended stay and found it to be the home away from home that I needed. The staff, including Mario & Ava, were extremely helpful. I thoroughly enjoyed my stay.
The room was very spacious and the bed was so comfortable! The staff were very nice and professional. The only downside was the breakfast and ladybugs in the room but other then that everything was amazing
We were greeted by Tonya. She was fantastic. There were also two gentlemen whose names I regretfully didnt get that were extremely friendly at the desk the following days. The beds were so comfortable that it was hard to leave them (it was like sleeping on clouds) and we loved the turnable TV set in the room. Great stay!