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Kimpton Tryon Park Hotel

Hours

Closed
Sun
12AM
Mon-Sat
Closed

Location

Uptown

Visit Website

Google Reviews

4.5

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M

Stewart

a week ago

Very nice. Great location Rooftop not accessible from main elevators. You must go through general public access which is one elevator the rooftop is nice but its first come with no reservations. Music too loud in some areas. Reasonable prices on very good drink selection

M

Alex Robson

3 weeks ago

We booked this hotel for 2 nights with another couple who due to covid cancelled. Upon arrival the receptionist could not work out we were not the other couple, even though we informed him 3x and he handed us a parcel in our name. At check-in he informed us we had been upgraded but at no point mentioned a charge for this. This upgrade seemed to consist of an extra desk to work on that was not required. When we came to checkout again he could still not get our name right., and we then found we had been charged $170 extra for the upgrade. When we questioned this he made the snide comment that it was the same as eating a steak dinner you hadn't ordered and then not wanting to pay for it. Which is ironic as we never personally requested an upgrade. At check out we also booked a taxi to take us to the airport, later in the afternoon, using their regular taxi service. It never showed up. Reception weren't interested and just looked at my wife blankly when she went to get help. Leaving us to find a last minute alternative. In future for both personal and business we will be choosing alternative hotel chains who put customer service front and centre not ones that just want your money.

M

Josh McGill

a month ago

The facilities are great, location is perfect but I was blown away by the staff - they were attentive, kind and articulate. I was passing through town on my way to Burlington and had to do an important zoom call last week. I spoke with Noah on the phone who said it would be no problem to do my call in the lobby area and when I got there I spoke with Mary Elizabeth who make it super easy to get set up in the location and on Wifi. Great job - this place will be my first choice when coming to stay in Charlotte.

M

Ashley Taylor

a month ago

My family and I came to Charlotte for my sister's wedding and I'm so happy they chose this hotel! From the moment my husband and I dropped our car off to the valet, up until check out, the staff at the Kimpton Tryon Park Hotel were phenomenal! Cherelle at the front desk was so welcoming and made sure that we were well taken care of throughout our stay! Mary Elizabeth was another stand out because of her kindness and willingness to help answer questions. I do a fair amount traveling for my job where I mainly stay at Marriott properties, but after this visit, I will make sure to recommend that IHG hotels are included in our travel options. I cannot say enough great words about how special the staff made us feel!

M

Alex Robson

3 weeks ago

We booked this hotel for 2 nights with another couple who due to covid cancelled. Upon arrival the receptionist could not work out we were not the other couple, even though we informed him 3x and he handed us a parcel in our name. At check-in he informed us we had been upgraded but at no point mentioned a charge for this. This upgrade seemed to consist of an extra desk to work on that was not required. When we came to checkout again he could still not get our name right., and we then found we had been charged $170 extra for the upgrade. When we questioned this he made the snide comment that it was the same as eating a steak dinner you hadn't ordered and then not wanting to pay for it. Which is ironic as we never personally requested an upgrade. At check out we also booked a taxi to take us to the airport, later in the afternoon, using their regular taxi service. It never showed up. Reception weren't interested and just looked at my wife blankly when she went to get help. Leaving us to find a last minute alternative. In future for both personal and business we will be choosing alternative hotel chains who put customer service front and centre not ones that just want your money.Show