Go Back Partner in Tourism
Places to Stay

Hyatt Place Charlotte Downtown

Hours

Closed
Sun
12AM
Mon-Sat
Closed

Location

Uptown

Visit Website

Google Reviews

4.2

Write a Review

See All

M

Kristopher Caya

a week ago

Make sure to use o.m when booking a hotel. They compare hundreds of booking websites and typically will have rates much cheaper than others! Thank me later on! This resort is one of the best in the area. I have been staying here for a very long time. If you choose this place you definitely will love it I'm sure! Stay Here. This place is perhaps my favorite hotel in all of Charlotte for many reasons. Hospitality: The staff here are some of the nicest people I have met. They will always go out of their way to make sure you are taken care of. As a Hyatt elite member, they always ensure I get the rooms I requested w/ early check in and late check out. Out of the many (10+) times I have stayed here, I have yet to run in to a single problem w/ the staff. In fact, I look forward to seeing familiar faces at the front desk each time I check in. Rooms: The rooms are simple. If you want lavish finishes and fine art in your room then this isn't the place for you. However, if you want a practical but luxurious space to unwind w/ a gorgeous view of our Charlotte skyline, then you have found the spot. The rooms are spacious (some larger than my apartment) and always clean. The bed is comfortable, pillows are soft, and honestly I feel like I am at home every time I come here. I can't say I have said that about any other hotel. Amenities/Logistics: While they do not offer covered daily self parking (perhaps something they can add later?) There are plenty of surface lots in the area that you can park in. The hotel is easily accessible via the elevators right when you walk through the front door and the lobby is beautiful. They offer a small gym as well for getting your workout in during your trip. Overall: I highly recommend this hotel to anyone coming to Charlotte whether for business or pleasure. Expect kind, friendly staff, no-fuss beautiful rooms w/ a view, a comfy, clean bed to rest and complimentary breakfast to wake up to! Trust me, you'll want to keep coming back.

M

Clyde C

2 weeks ago

Customer service is a zero priority. Used their valet parking and received a Preferred Parking (private lot company) violation six months later because valet parked my car in a spot they should not have used. The violation was obviously removed from my windshield by valet when he retrieved my car. I tipped and received my keys back. Six months later, Im paying a $70 fine. I reached out to the hotel manager and operations manager, and of course they will take no responsibility. The kid who robbed me over five bucks probably doesnt even work there anymore. I will never use valet parking again anywhere, and you can rest well that I will never use a Hyatt for any purpose under the sun. Words dont really capture how angry the situation has made me. Im not removing this review, nor am I willing to accept payment for my fine from the Hyatt. These reviews are meant to show the truth, and thats what this is.

M

kristina kazaritski

a week ago

I am usually not the one to complain much but this has to be one of the worst hotel experience's I have had in awhile. I would ADVISE no one to valet your car unless you want it coming back damaged and dented. I paid for overpriced overnight parking to end up with thousands of dollars in repairs on my vehicle to be done. My vehicle did not leave the premises of the hotel until the day I checked out. Calling the valet company is ridiculous they will tell you once you leave the premises of the hotel they will not cover the damages. Whoever I spoke with was very rude. They told me that they check the cars for damages before giving it back to you and clearly no one said anything about the damages. Instead I was rushed off quickly. It is very discouraging when you trust your vehicle in someone's hands and for it to come back that way. There also was a huge after party Saturday night for a famous rapper apparently what we were told at 1 AM and the music was echoing through the whole hotel and into our room. We had families staying on the same floor as us with kids being woken up crying non stop. We called the front desk and they seemed to not care saying that there nothing that could be done. Being a Hyatt hotel this did not exceed my expectations and I will never stay with this franchise ever again.

M

Trevor Pleasant

in the last week

Room was great, nice, and clean. Valet parking area was very small and during peak times can be chaotic. I requested a high room and paid for a king city view at $300 a night. Only stayed halfway up the hotel.

M

Melissa D. Williams

2 months ago

The rooms were amazing and the cleanest I've ever seen (we inspect thoroughly) BUT the woman you first meet at ground floor is so miserable it's off putting. I spoke with several other people staying there and they had much to say about her attitude. Even when you weren't speaking to her, she gave you horrible dirty looks! Also a meal and one beer is as much as one night stay. Other than that, was a great stay.