Hyatt Place Charlotte Airport / Billy Graham Parkway
Unexpected stay due to missing American Airlines flight back to Grand Rapids. Called hotel for free shuttle and check in was extremely easy. Even though getting late, we were looking for food and and front desk and lounge attendant Coco was very accommodating. Room was very nice and had lots of extra room. Morning breakfast had many choices, all fresh. Return to airport by shuttle on time. Great stay. Will return of ever stuck in Charlotte again.
Excellent staff! Beyond accommodating! Bartender/wait staff went above and beyond. Got back for late check in after the hornets game and were able to eat dinner. Food was excellent and prices were great! Breakfast was excellent. Thank you and Merry Christmas
Wonderful option for airport parking compared to the actual airport parking setup. $8 a day, with free shuttle service every 30 minutes is amazing. The shuttle driver was not only hilarious but punctual. The receptionist at the front counter was extremely helpful and happy to answer any of my questions. 10/10, will be back again.
The room was super nice, very clean, and well stocked, and the staff was amazing! My only complaint is that the shower head is a bit older and the water pressure isnt as strong as I'd like, but those were minor details. The room had space to spread out and we weren't able to hear much noise from outside. The king bed was super comfy, and the couch was nice for spreading out. The highlight of the stay, though, was Shay! She was out shuttle driver and immediately made us feel welcome to her beautiful city, gave us information on what to do, and made sure we were beyond comfortable for the ten ish minutes ride from the airport to the hotel. She didn't make us wait, and whisked us off right away to the hotel, which was nice because we had had a long travel day filled with stress and delays. While waiting for Shay, we saw the shuttle driver for the other Hyatt Place drive and park irradically, and cuss someone out on the phone multiple times, and just have the demeanor of being angry or grumpy at the world, definitely hot and bothered. I wouldn't have felt safe with him driving me around, and he is really a blight on that hotel. Shay, on the other hand is a blessing to the brand, as she is the most magnificent brand ambassador I have met, and is genuine and caring and she deserves all the recognition. We will definitely be back, literally because of the hospitality that she offered us for those brief ten minutes.
Very convenient to the airport. Comfortable rooms. We had to leave early for a flight so didn't get to try breakfast but it would have been a good place for a lazy morning had we been able to stay later.