Hyatt House Charlotte Center City
Excellent location essentially attached to the Hornets arena. The staff is very nice and helpful. The rooms are decent with just about everything you would expect but giving it a 4 star vs a 5 just because it is more functional than luxury. Overall an excellent place to stay for events in the downtown area.
Hotel was very nice, great amenities and nice staff. Be prepared for valet parking as there is no free or self parking at this hotel. The gym was decent size and clean as was the pool which was heated. My room was very clean and as described. Breakfast is free in a downtown location almost unheard of and it was vey good with quite a bit of options.
Rooms were clean and as described. Getting into Valet Parking was a bit stressful as there was only one entrance and room for no more than 2 cars in line. Anyone else in line had to wait in the travel lane on Trade Street. I would have given more stars but after having to listen to the cleaning staff carry on for half an hour out in the hallway, I just couldn't do it. They were at the opposite end of the hallway and we could still hear them over our television.... Bed and pillows were a pleasant surprise!
So far not good . When I booked the room the representative the call went smooth . However by price given to me was only partial of what I would be paying when arriving .As a first timer the representative that handles when calling day of arrival was very rude about the questions I had on the price difference. If youre working in the customer service area you should understand you have different customers and customers who are coming on different terms such as first timers . Regulars , family trips , college group , etc . There are things that differ on the start from arrival throughout the stay.The experience you offer plays into the customers time spent and employees should understand how their demeanor can truly make it the worst. With that being said I hope my stays goes well not gonna let this ruin my much needed vacation . Hoping for a better experience
Salvador Larrauri Gonzalez
So far, so good, I arrived on moday afternoons, and the parking was not as easygoing I wish to be, just one valet to take care of many cars. The front desk was very nice and quickly, I spent more time waiting for the valet that the time I entered the building and went to my room. The gym is decent, and the complementary breakfast is good enough. The location it is amazing and very conveniently located in the Charlotte downtown area.