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Homewood Suites by Hilton Charlotte/SouthPark

Location

SouthPark

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Google Reviews

4.4

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Jerri Costello

2 weeks ago

In March 2022, I reserved a one bedroom king suite for June. Upon check-in, we were assigned a king junior suite - not the one bedroom reserved. We were basically told we were out of luck and stuck with what we got. Management did discount the room and comped dinner at the bar that night. The bar however, was less than exemplary. There were six customers in the bar with three employees behind the bar. It still took 25 minutes to get a drink - one of which was wrong - and the food was terrible. At 4:30 that morning, the fire alarm went off and emptied the hotel for 30 minutes. It was apparently due to a bad pipe for the boiler which hadn't been fixed for weeks. Then, the next morning we called for towels as there were only two in the bathroom. We were told that they had no towels at all. For anyone. We ended up going to target to buy our own towels. The entire place was full of overflowing trash cans and the cigarette disposal unit was packed and unusable so cigarette butts were lying all around outside. It seems the entire cleaning crew quit en masse four days before our arrival and it really looked like it. We ran out of toilet paper, which, again, they did not seem to have. The front desk staff were polite but powerless to correct any of the issues. Another group in our party were unable to even check in to their room until 7pm. Absolutely did not live up to the Hilton name. Very disappointing

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csburns1

2 months ago

Just discovered this facility, better price point than the sister hotel we have used for years across the street. Suite rooms at a great price. Super convenient to family and shopping with ample parking. Great breakfast selection and we discovered they are pet friendly. Nice value!

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Angeline Hill

in the last week

Staff at the front desk is incredibly helpful and kind. The hotel has a really bad case of bed bugs. I tried three different rooms and there were eggs, bugs and bug skeletons in every room. Lift up the bed and you will see them all. I was shocked given how nice the rooms look, but it is a very bad infestation.

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Traylor Disbrow

2 months ago

Hotel used to be great. We usually go as a family and hit up the mall and explore Charlotte along the way. First things first, no crib was ever given to us (after calling and requesting one multiple times) which made our stay with a one year old great . Lukewarm water throughout our stay which made bathing fun. Blinds were broken in the room and the chain was no longer present to work the blinds. Breakfast was extremely lackluster (used to be a gem at this hotel). No fruit, milk, cereal, or bagels. It was potatoes and pre made omelettes. I understand supply chain issues but this was not a good experience at all.

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Rene Larson

3 months ago

Huge comfortable room. Very clean. Staff was super nice after I checked in.