Homewood Suites by Hilton Charlotte/SouthPark
Such a beautiful hotel. Great lobby area to do some work. Got a chance to stop by for a meeting with clients (buying a house) and loved the feel of it. Will have to stay here at some point and recommend it to clients needing a place to stay in between moving.
We loved the hotel. As soon as we walked in our front desk agent (so sorry I didn't get her name) she was so nice. At 5pm the bar opened and Kevin was absolutely amazing! He was so sweet and so attentive. If we were here another night we would definitely come back just to see Kevin.
The front desk staff was amazing and very helpful. Maintenance took care of our AC issue right away. Room was excellent. Definitely going back.
Linwood D. Shaw
Overall an awesome hotel located in an ideal location. Career moves have brought me to Charlotte over the past few weeks and I thought I found a home at this property until about two weeks ago. Normally the staff is absolutely AMAZING . Mrs. Lisa and Charity (I believe that's her names she's from my home state of SC), are professional and kind, however the AGM was rude, unprofessional, and made references to brand standard but obviously didn't know them well himself. I've been in the industry for years and know Hilton standard as I am currently an employee, he spent several minutes arguing brand standards and policy when my keys were already made and debit card charged for my room and taxes! I haven't returned to the property since, but will maybe like to in the future, hopefully his attitude would have been adjusted. Even if he found any fault in my check in process it's not what you say but how you say it. And talking down to a fellow team member and gold member was certainly not a wise or professional choice of tone.
Totally enjoyed this hotel. Well decorated, clean, extremely nice staff, expediate check in, modern dcor, conveniently located near many upper end stores and eateries. Truly enjoyed our stay in Homewood Suites.