Hilton Garden Inn Charlotte North
Housekeeping poor visible hair everywhere but management really nice and professional and handled the situation. No hot water often. We enjoyed the indoor pool and breakfast. 1 adult 2 children and a baby I felt safe. Nice area with restaurants and shops. I enjoy Hilton properties and stay at least once a month but it has been a constant decline. These pictures show the yellow stains all over the mattress and visible hair...
The rooms are still dated but the lobby has been renovated and it's very nice and cozy. The breakfast (not continental)menu is good with a variety of options. Staff really kind and helpful. There s a small gym on-site and located close to dining options, shopping and I-77.
This is a review of our stay on 11/27/22. The staff is very friendly and accommodating. However, the hotel rooms are in serious need of upgrades and don't match with the photos provided on their website. When my family went to our room on the first night, there was adjunct door to another hotel room which caused a privacy issue for us. The front desk was kind enough to relocate us to a different room. However, in our new room, the TV controls were confusing. This hotel uses Direct TV which had interface issues and made it difficult to find channels on the channel guide. Also, the bathroom had dated wallpaper, mildew in some of the shower tiles and the faucets for both the sink and bathtub weren't mounted properly. The toilet was also very old and the water pressure for flushing was so weak it had us calling the front desk for a plunger, which was embarrassing. The doors in our hotel room were also dated with chipped paint and looked like they should be hinged in a hospital room. It also appears that the hotel has some people living there as well. But their breakfasts weren't bad. Although we wish they would extend their hours from 10am to 11am to accommodate guests who may want to sleep in a little late. Considering this hotel is part of the Hilton chain, and we have stayed at far more appealing Garden Inn hotels, we were very surprised at how drab the rooms were. The staff told us that the hotel was in the process of renovations. But we didn't see any work going on during our stay. So, perhaps the renos will happen in 2023? *shrugs* All in all, the stay was average and this is a location we'll probably not return to anytime soon.
Our family surprised us with a night at the Hilton Garden Inn - we arrived late at night, shortly after our wedding ceremony and I was incredibly nauseous from the ride. The women at the check-in counter were so, incredibly kind. They checked us in quickly and brought up salted lime juice and ginger ale to our room immediately (without us even needing to ask). They were so thoughtful and attentive and I am so thankful for their consideration and support!!!
Absolutely beautiful. The lobby is so inviting. We had a seminar here and the fireplace was beautiful for all 3 days. Ms Vee was very sweet and saw us sitting at the table and offered us water. So unexpected and very much appreciated. A must visit if you are in the area.