Hilton Garden Inn Charlotte North
We chose this hotel because it was cheap. Our expectations were too low! The service on the weekend was great. The front desk was patient, attentive, and friendly. When the continental breakfast was done but one of my kids felt sick, they let me take an extra bagel. When we arrived too early, they let us in 1 of the 2 adjoining rooms right away. When we werent sure of where to order pizza, they had recommendations. When we wanted a few supplies, they had directions for us. The pool was a little too small, but it was a pool, and the kids played in it for hours. We felt safe at all time.
I stayed here 10-15-2022 and checked in around 18:00 hours or so. Paid $206 for less than a 18 hour stay. I specifically requested a room with a window NOT facing the roadway because I did NOT want to hear any road noise or as little as possible. The girl assured me I wouldnt hear anything boy was she wrong. I had a VERY hard time sleeping due to the excessive road noise and outside lights bleeding through the curtains. I called and notified the girl that checked me in that the room was noisy and about the light bleeding through. All she said was Im sorry. It was HORRIBLE to say the least but I was super exhausted to request another room. I went for the continental breakfast, in the elevator there was fecal matter on the floor of the elevator AND the topper was an extra fee outside of the $206 I already paid. Before checking out I notified the girl at the desk and she claimed she was going to inform the Manager whom she said was busy when I requested him. I went across the street to the Bob Evans restaurant for breakfast VERY DISSATISFIED for a HILTON stay!!
This is a review of our stay on 11/27/22. The staff is very friendly and accommodating. However, the hotel rooms are in serious need of upgrades and don't match with the photos provided on their website. When my family went to our room on the first night, there was adjunct door to another hotel room which caused a privacy issue for us. The front desk was kind enough to relocate us to a different room. However, in our new room, the TV controls were confusing. This hotel uses Direct TV which had interface issues and made it difficult to find channels on the channel guide. Also, the bathroom had dated wallpaper, mildew in some of the shower tiles and the faucets for both the sink and bathtub weren't mounted properly. The toilet was also very old and the water pressure for flushing was so weak it had us calling the front desk for a plunger, which was embarrassing. The doors in our hotel room were also dated with chipped paint and looked like they should be hinged in a hospital room. It also appears that the hotel has some people living there as well. But their breakfasts weren't bad. Although we wish they would extend their hours from 10am to 11am to accommodate guests who may want to sleep in a little late. Considering this hotel is part of the Hilton chain, and we have stayed at far more appealing Garden Inn hotels, we were very surprised at how drab the rooms were. The staff told us that the hotel was in the process of renovations. But we didn't see any work going on during our stay. So, perhaps the renos will happen in 2023? *shrugs* All in all, the stay was average and this is a location we'll probably not return to anytime soon.
Our family surprised us with a night at the Hilton Garden Inn - we arrived late at night, shortly after our wedding ceremony and I was incredibly nauseous from the ride. The women at the check-in counter were so, incredibly kind. They checked us in quickly and brought up salted lime juice and ginger ale to our room immediately (without us even needing to ask). They were so thoughtful and attentive and I am so thankful for their consideration and support!!!
Pictures showed a hot tub at the pool area, I called to verify the pool and hot tub was both operational, the front counter person ensured they was both working. When I arrived there was no hot tub, had been filled in with concrete. Hotel was dirty, trash all over the parking lot, smelt of Marijuana badly. Loud music coming from rooms. When I confronted the front office lady about the issues she said she had never walked out to the pool area so really didn't know if there was a hot tub. She said she would cancel my reservation and not charge us for the room, that we never checked into. But my card has still be charged, I will contact the BBB, thr corporate office and fraud unit on this hotel.