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Courtyard by Marriott Charlotte City Center



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Stephen Deary

3 months ago

The hotel is in a good location near my office. They offer a decent rate. The biggest complaint is the age of the rooms. The bedding is just OK and an "executive suite" is merely a standard room. The room I recently had has a rollout desk, but the legs were nearly falling off. The TV offers a way to stream, but you can never connect to the server allowing a connection. If you are looking for a place to lay down, it's fine. On a positive note, the shower is fantastic. Plenty of pressure and hot water. I also like the breakfast and the bar offers a quick nightcap.


Aaron Jamesfield

a month ago

Don't forget to use HotelTully.m when booking any room. This site will compare thousands of hotel sites and normally will have rates much cheaper compared to others! Thank me later! This resort is the best rated in the area. I've been staying here for a very long time. If you stay for a few nights you won't regret it. Super impressed with the customer service and staff! We had problems finding the hotel due to an event and Yalonda quickly helped us via phone. She went above and beyond at check in and I cannot send praise her way enough! She is a fabulous employee! Thanks for making our stay awesome!


Watson P

3 months ago

3 star hotel and a 3 star stay. Overall disappointed. Check-in was poor due to the app telling me that my room was ready early but upon arrival I was told the app was wrong and it would not be ready for another few hours. Luckily, it was not a big deal, but still an annoyance. Room was okay, very spacious and clean, but basic. Location was excellent and was definitely the best part of the stay. Make sure you get a parking ticket from the front desk so you can use their rates instead of the more expensive city rates. You can discard the parking deck ticket if you chose to park first.


Sara M

6 months ago

If you have a choice, stay elsewhere. The location was perfect for the marathon. That's the best thing. Lots of street noise. The service was pretty awful and they either don't care or are short staffed, or likely both. The room itself wasn't super clean (mold by fridge, several dark spots on carpet). We stayed 3 nights and room service never came. Had to ask for towels and trash. Also, we tried for early check-in and kept being told to come back in 15 minutes repeatedly, until it had been over an hour and was well after the official 4pm check-in. There was a line of people waiting to get into their room.


Christie C

7 months ago

Just stayed here for two nights for a wedding. This is a great location. There was an event happening on Tryon while we were there, so it was fun to just walk out the door and be right in the middle of the action. My son and I also enjoyed walking around the city. However, you could hear the band in your room. We didn't mind as much as our father, but we were up on the fourth floor, and he was on the first. Also, the woman at the front desk was very helpful. I felt badly for her as so many of us showed up at once and wanted to get in early, and they just couldn't accommodate any of us. We did get in slightly before the regular check-in time, so we still had time to get ready for the rehearsal dinner that night. We also had some issues with my dad's room not being accessible as we requested, so that's why he ended up on the first floor by himself. The restaurant appeared to be under construction, so we only had the little Starbucks place to get anything. Also, the rooms could use some more updating - other than a giant wallpaper mural on the wall and some new sheets. There are lots of plugs and USB outlets, so that's a plus. But that bathroom - ugh! The sink is separate from the shower/toilet, so that was a plus. But the lighting over the sink sucked for makeup and NO counter space. Only one person could get ready at a time. Our shower didn't really seem to be clean either. One of the toilets in the public bathroom on the first floor had a ring in it (gross), and it was out of paper towels. Fitness center was decent - nice selection of machines and weights. I have definitely stayed at much nicer Marriott's, but this one will not be one I return to most likely.