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AC Hotel Charlotte SouthPark

Location

SouthPark

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Google Reviews

4.3

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Jim Wilhelm

a month ago

Great staff - from the front desk folks - shout out to Kevin to the housekeeping team to Ashley and her awesome rendition of the Old Fashioned - everyone who we encountered was top notch. The hotel is newish, clean, modern. Great location and the rooftop bar looks amazing. Excellent value for your lodging dollar. Very comfortable room, bed and linens. Highly recommend this hotel

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Hammad Quddusi

6 months ago

My partner and I stayed here and we both loved it. The hotel is really nice, modern, and clean. We had a small issue with the housekeeping and they profusely apologized and gave us points to make up for it. A few days later they called and followed up on it which we appreciated. We'd def stay here on our next Charlotte visit.

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Eric Currence

a month ago

I enjoyed my stay at this hotel. I was only there for one day but everything was good. I wish I had an opportunity to check out the rooftop bar, but I was told that it's not open every day. There are a lot of good dining options near by as well.

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Jon McN

3 months ago

Really nice hotel. Modern feel, nice shower setup, bar is open until 2AM and it offers free parking which you can never beat! Highly recommend

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Melli Neptune

3 months ago

This was my first time staying at this property, and not only will I not be returning, but unfortunately, I just cannot recommend either. Based on the reviews, I was excited for my stay at the AC Hotel Charlotte Southpark. I was impressed by the modern feel from the photos, the offerings and amenities seem generous, and the location ideal. Upon arriving, the front desk let us check in early (great!) However, that excitement was short-lived... Upon entering the room, first impression was "hmm not bad" I then proceeded to do my usual check of the room and clean sweep with Lysol. When I pulled the comforter back, I noticed a fresh blood stain. Of course I was immediately disturbed, so I took a picture and went right back down to the front desk. I showed the same staff personnel that checked us in the photo, and by her face, she was obviously in shock and grossed out as well. It was definitely more than a surprise to say the least, because when we got upstairs to our room, the cleaning staff was currently turning rooms, and this one so happened to be a freshly "cleaned" one. Anyway, moving on, she proceeds to hand me a key to another room that is "supposedly ready. I head upstairs, and low and behold, this room has not even been touched since the last guests. It looked like they had literally just checked out. Bed still unmade, dirty towels, etc. Housekeeping hadn't even touched the room. I immediately pick up the phone, call downstairs, and tell them the situation. They apologize and say that they will send someone up. A gentlemen comes up, states that something is wrong with their systems, and apologizes for the confusion. He then hands me ANOTHER key to a room that is ready. By this time, after traveling, I am just ready to settle in, as we also had an event to attend that evening. As we are headed downstairs for our event, I ask if the manager would be present the next morning, and the staff gave me a name and business card. We also asked about the lounge area/ bar, and the staff informed that it was closed on Sundays. We asked about the next day, and she informed that it would be closed then, too. Bummer. I would like to say that the issues ended there, however, again we had another issue with cleanliness. This time, I notice a brown stain toward the edge of the comforter. Again, I take a picture, pull the comforter off the bed, and throw it on the floor. The next morning we called down to see if breakfast would be served anywhere on the property. We were told yes, so we proceeded to go downstairs to the area as indicated. We were not greeted until seral minutes later (didn't know whether to seat ourselves, how to order, etc. No menus were provided, so when we were finally provided a menu, it was lackluster, no variety of meal options, so we decided to drive abut five minutes away to another breakfast spot off location. Another bummer. As we are checking out, I ask for the manager on the business card that as provided to me. I show the gentleman all of the pictures (he was the same one who brought us the key the day before) and he agreed to give me a discount on the room. I'd like to highlight any positives from this entire experience, but at this time, I just cannot.