Home2 Suites by Hilton Charlotte Northlake
Hotel was decent but wrong room was reserved despite booking with the reservation desk and not a 3rd party, which would have been cheaper. Then Manager Andrew refused to address the issue and deferred me to customer service. He needs better customer service skills and his staff, except the maintenance man who actually went past and said good morning. And PS the welcome mat in the front lobby is stained and unpleasant to look at!
The place overall was fine. I visited Charlotte for a weekend. The room was nice. It had two beds, a couch that turned into a bed, TV and small kitchenette. The bathroom was decent- standing shower only. My turn off was that the lobby was not clean when my family arrived and the front desk staff seemed nonchalant about it. There's a gym and pool. I did not have the time to enjoy this amenities. For a brief stay, this is an affordable option.
Nice hotel but not alot of options for breakfast. Only protein available was microwavable omelets. However, the kids enjoyed the indoor pool.
I travel for a living and primarily still with Hilton brand hotels because of their quality and location. I was very disappointed with this location. There was no coffee in the morning just before breakfast hours, I was told the previous day there would be and that is the standard to always have coffee available. My shower had sludge on top of the bodywash/ shampoo dispenser. There was hair all over the shower. The microwave was also dirty. To top it off the trash can at the front entrance was overflowing with trash right on to the ground near the door. The staff was not very helpful, knowledgeable or friendly either. I purposely choose Hilton brand hotels and I want to give a good rating but I can not for this location at this time. Because I'm loyal I'll try this location again in the future.
I paid for two queen size beds and got one. The pool had too much chlorine in it which burned our eyes, the walls were paper thin so could hear the people above and beside of us. Also the people under us complained that we were too loud. They charged us for a cut in the stool which was there when we arrived. I will never stay at this place again