DoubleTree by Hilton Hotel Charlotte
The hotel is very clean and they give delicious cookies upon arrival! The only issue is that all of the channels on the TV don't work and you can't plug in a fire stick because of how the TV is mounted. The AC in the room also did not work well. But the service was great and the bed was comfy.
I have reasonable hotel standards, but slow draining tubs and broken air conditioners just irritate me at a place that should be this nice. These massive hotel corporations are great at keeping up appearances and providing mediocre service veiled by paint and bedspreads. If the location were different, I'd say this is over-priced. Given its location I'll give it a pass, but this could ultimately be summed-up as a stereotypical over-priced cookie cutter interstate-side shoebox hotel. Perfect to get a good night's rest and get on with your life. I don't want a refund or any reciprocation. My only ask is that they fix the A/C and treat their employees fairly. Staff deserve fair treatment and enough help too. I have deep respect for hospitality and customer facing workers.
My stay was disappointing. There was some type of plumbing issue and the hallway carpets were soaked and so there were these fans the whole time just blowing questionable air every time you walk by. Then the room had the worst ventilation no open windows no fan. I slept horribly. The food was extremely overpriced at Libations. They charge $17 for a burger! The only good thing was the staff. The staff was very kind that checked me in, it was an African-American lady she was super nice. The pool was nice too.
We thoroughly enjoyed our visit. The room was very clean. The pool was great. Staff was accommodating. Easy access in/out of hotel. Close to everything in Charlotte we needed to go to either by walking or short driving times. The grounds are shared with Johnson and Wales and absolutely gorgeous.
The check-in process was absolutely amazing and painless. Our room was extremely clean and we really enjoyed the bottled water and treats that were prepared for us. Was great to have a hair dryer and a Keurig with coffee pods in the room. Oh and a refrigerator is a must! But I will say do your check in before you enter that parking garage! You must have your room key in order to proceed past the drop gate!